Privacy Policy

This privacy policy describes how Budapest Banking Services collects, uses, and protects information when you use our site or services. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws and regulations.

About Us

This service is operated by Budapest Banking Services, located at 20 Váci utca, 3rd Floor, Budapest, 1052, Hungary. We provide support services including handling customer inquiries, providing technical support for online banking platforms, assisting with account management, supporting payment processing issues, offering fraud prevention assistance, resolving customer complaints, and providing information on financial products.

Information We Collect

When you use our site or interact with our service, we may collect various types of information, depending on the nature of your interaction. This may include:

• **Contact Information:** Information that allows us to communicate with you, such as names, addresses, and potentially other contact details you provide.
• **Identification Information:** Information used to verify your identity as necessary for providing support or service, which may include limited details related to your financial accounts as needed to address your specific request (but not full account credentials).
• **Technical and Usage Data:** Information about how you access and use our online platform or service, including IP addresses, browser types, operating system, referring URLs, and details about your interactions with our site (like pages viewed, time spent). This is primarily for security, service improvement, and troubleshooting.
• **Communication Data:** Information contained in communications you send to us, such as inquiries through contact forms, support tickets, or other means.
• **Service-Related Information:** Details about the specific inquiries, technical issues, account management needs, payment processing problems, fraud prevention assistance requests, or complaints you bring to us for resolution.

We collect this information directly from you when you provide it, automatically as you navigate our site, or sometimes from third parties who are authorised to share information with us in connection with the services we provide (e.g., from the financial institution we are supporting).

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our support services. These include:

• **Providing Support and Services:** To deliver the specific support services you request, such as resolving technical issues, answering inquiries, assisting with account tasks, or handling complaints.
• **Communication:** To communicate with you regarding your inquiries, support requests, and updates related to our services.
• **Service Improvement:** To analyse usage and trends to improve the quality and effectiveness of our online platform and support services.
• **Security and Fraud Prevention:** To protect the security and integrity of our online platform and prevent fraud or other illegal activities.
• **Compliance and Legal Obligations:** To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• **Managing and Operating Our Business:** For internal business operations, such as data analysis, audits, and developing new services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• **Performance of a Contract:** Processing is necessary to provide the services you have requested or in anticipation of entering into a contract for services.
• **Legitimate Interests:** Processing is necessary for our legitimate interests in operating our business, improving services, ensuring security, and managing our relationship with you, provided these interests do not override your fundamental rights and freedoms.
• **Legal Obligation:** Processing is necessary to comply with legal or regulatory obligations.
• **Consent:** In certain limited circumstances, we may rely on your explicit consent to process specific types of personal data for particular purposes.

Data Sharing

We do not sell your personal data. We may share your information with third parties only under the following circumstances and subject to appropriate safeguards:

• **With the Financial Institution:** As we provide support on behalf of financial institutions, we will share information with the relevant financial institution to address your inquiries and provide the requested support.
• **Service Providers:** We may share data with trusted third-party service providers who perform functions on our behalf, such as hosting, technical support, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• **Legal and Regulatory Authorities:** We may disclose your information if required by law, regulation, or legal process, or to protect our rights or the rights of others.
• **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose for which it is processed.

Your Data Protection Rights

Subject to applicable data protection laws, you may have the following rights regarding your personal data:

• **Right of Access:** To request access to the personal data we hold about you.
• **Right to Rectification:** To request correction of inaccurate or incomplete personal data.
• **Right to Erasure:** To request the deletion of your personal data under certain conditions ("right to be forgotten").
• **Right to Restrict Processing:** To request the restriction of processing of your personal data under certain conditions.
• **Right to Object to Processing:** To object to the processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing.
• **Right to Data Portability:** To receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller under certain conditions.
• **Right to Withdraw Consent:** Where processing is based on your consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• **Right to Lodge a Complaint:** To lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post any changes on this page, and the revised policy will be effective when posted. We encourage you to review this privacy policy periodically.

Contact Information

If you have any questions about this privacy policy or our data protection practices, please contact us at our physical address:

Budapest Banking Services
20 Váci utca, 3rd Floor
Budapest, 1052
Hungary